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It is our belief that to be employed means to be in Customer Service. We may not all deal with the end user of our product or service, but we are all evaluated on our level of co-operation in the workplace.
This powerful audio program will launch you to peak performance in dealing with co-workers, customers, superiors and staff. GUARANTEED! |
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Leaders are not born, they are created. A leader is someone who sees a
need and acts on it. In this program you are given the tools necessary to
motivate, educate and inspire a team.
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In Lessons In Leadership, Joe looks at all of the responsibilities of
management.
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Learn how to transition yourself into a new role while motivating a
team to meet a goal or deadline.
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This audio program will give you the knowledge to raise morale, create a
co-operative work environment and integrate difficult and diverse
personalities.
Whether you find yourself in a leadership role for the first time or you head a division of
hundreds, we are all responsible for maximizing the influence of our own leadership style.
* 5-step plan to solve any problem once and for all.
* Goal-setting like you have never heard it before.
* High leverage communication.
* The Do's and Don'ts of incentive programs.
* Documentation-Documentation-Documentation.
* Recharge your top performers.
* Build
job-ownership in people.
* How to deliver constructive
criticism.
THE RESPONSIBILITIES OF LEADERSHIP
Team leader, project manager, foreman, supervisor, department head, executive,
owner: the titles mean nothing without the skills of leadership. To manage
people, maximize resources and to create an environment conducive to
personnel and professional development, is our goal for you!
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In customer Service A to Z Joe spells it out. Using the alphabet for easily retained structure, this dynamic program delivers over 30 practical insights.
If you are responsible for the education of customer service
professionals, why not let Joe coach you on closing the performance gaps
that are keeping your team from achieving all of its goals?
* Win over angry and abusive customers.
* Eliminate misunderstandings.
* Eliminate "HOLD" from your life forever.
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Out-service your competition.
* Develop a Can-Do Attitude.
* Become a congruent communicator.
* How your appearance can hurt you.
* Customer service as a "Team
sport".
* And much more...
BUILDING CUSTOMER TRUST AND RAPPORT.
The ability of a company to build positive relationships with customers boils down to individual interactions. Accountability on the part of the Customer Service Representative is the key to building goodwill.
It's easy to deliver exceptional service when everything goes right. It's when things go wrong
that the integrity of the organization is tested. This audio program will keep you and your organization going in a positive direction and focusing on what you can do 100% of the time.
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