joegenduso.com, Assertive


			ASSERTIVE COMMUNICATION SKILLS

			Professional Skills for Staff development A One-Day PROGRAM
	Let Joe show you how to- Motivate Educate Inspire ”Thank you for a brilliant and riveting day. Everyone who attended the seminar had nothing but praise for both the style and content of your presentation.” Ross J. Smith Marketing Mgr. Coldseal Contact Us		Are you looking to gain cooperation, credibility and respect? Do you avoid confronting difficult situations? Have you ever been taught how to deal with strong personalities? Do you need to replace destructive communication ground rules with positive behavior? Have your meetings become obsolete and ineffective? Is a shrinking market or competition putting more demands on employee efficiency? Have your emotions ever gotten the best of you during a confrontation? Are you confident in your everyday communication? Have you ever regretted not saying something? Have communication breakdowns become commonplace? Are you in a position to influence and educate others? Do you have the ability to tell people what they need to hear instead of what they want to hear? Have you ever been intimidated or steamrolled over by an individual or group of people? Is all the hand-holding and babysitting of managing responsibilities and resources exhausting you? The degree of your ability to inform, inspire and persuade is the direct result of your knowledge, experience and self-belief. In this powerful full-day workshop, Joe Genduso will educate and motivate you to achieve your greatest potential. As a 23 year old manager with a staff of 35 Joe realized early on that he had a lot to learn about influencing people. Often referred to as "kid clip-board," not exactly a term of endearment, Joe became aware of his strengths and weaknesses and also became a good student. In the world of Merges and Acquisitions, Joe consulted with businesses in New York City. Working with top level executives entrenched Joe in the bottom-line consciousness of real-world management. Almost 20 years later Joe continues to pride himself on his philosophy of continuous learning. Joe Genduso has delivered over 1,500 professional presentations. Joe's presentation style has been called dynamic, genuine, enthusiastic, enlightening and a heck of a lot of fun. Joe has captivated audiences on 3 continents and every state in the country. As a professional speaker and management consultant since 1994, Joe has worked in every sector of the business world and has enjoyed educating and inspiring audiences around the globe.
	“As a trainer myself, I found Joe to be very insightful and motivating throughout the day. A captivating speaker !” Nancy Craig training Mgr., Executary "Hey Joe, why so intense?"		If you want to… Ø Learn, develop or teach real-world assertiveness skills, Ø Minimize the conflict caused by poor communication, Ø Establish a confident presence, Ø Regain control over your day and your emotions, Then you will want to attend ... Assertive Communication Skills

			An Exciting One-Day Event
	“Your energy, enthusiasm, and ideas provided for a thoroughly provoking session. I was impressed with your ability to captivate our managers’ attention every moment of the day.” Aaron Shipper VP/Marketing The Loewen Group Contact Us “Once again, YOU HIT THE MARK, your enthusiasm, professionalism and genuine caring attitude and commitment to customer satisfaction is apparent and refreshing." James Gillis Senior Org. Dev. Bechtel Bettis		When opportunity knocks… Prioritizing. Negotiating. Persuading. Meetings. Training. Counseling. Conflict Resolution. Responding to Negativity. Evaluating. Presenting. Informing. Organizing. Time-Management. Problem-Solving. Stress Management. Hand Holding. Resource Utilization. Innovating. Quality Control... Assertive communicators are truly multi-dimensional individuals. We are catalysts. We are master negotiators fostering a Win-Win philosophy. We are enthusiastic employees engaged in the tactful art of conflict resolution. We are excellent communicators, motivated to get things done right the first time, every time. We are consultants, identifying and closing performance gaps. We are problem solvers, handling all situations with professionalism and discretion. We are educators looking to persuade, influence and motivate. We are project managers, mediating solutions and meeting deadlines. We are cheerleaders maintaining high morale while expectations are constantly changing. We mentor new and younger employees while facilitating older more seasoned relationships. We are tug-of-war authorities, with the goals of upper management pulling us in one direction while the needs of our staff and peers very often, pull us in the opposite direction. Do any of these situations sound familiar? You are not alone. What most people do not realize is that these skills can be learned, and even mastered.
	“We have made a company-wide commitment to treat your training session as a watershed experience for all of us to collectively raise our standards." Steve Madincea PRISM “Joe has the amazing ability to educate in a real-world context and to merge the personal with the professional." M. Martinez Mgr., Member-Services Health Partners, Inc.		Contact us to learn how Joe could present a tailored program for your organization. In this program, participants will learn: The definitions of passive, assertive and aggressive behavior. The power of a targeted message. How to use self-disclosure to diffuse a difficult interaction. How to minimize personal attacks. Why assertive empathy must be demonstrated when solving problems. How to turn meetings into productive communication forums. How to teach people to get to the point. How to answer a question you don't know the answer to, without losing credibility. How to identify and close performance gaps. Why feedback and constructive criticism give us the greatest opportunity to earn recognition and reward. How to develop and implement a personalized game plan for performance improvement. The "Broken Record"; the ability to assertively communicate boundaries.
	“BRAVO!” Dale C. Hammes General Manager Loudoun County Sanitation Authority		Who should attend... Front-line employees; Your emotional integrity is tested when dealing with both internal and external customers. Administrative Assistants; Your organization wants you prepared, organized and effective. Team Leaders and Project Managers; When you have all the responsibility without all the authority. New Supervisors and Managers; You have the responsibility of achieving your goals while ensuring that your team stays on track as well. Seasoned Professionals; Step back from the hectic day-to-day activities for a day of reflection. Mid-level Managers and Supervisors; A great refresher. Let Joe educate you on educating them. Senior Management; You know we can all pick up a new idea or be reminded of an old gem. This program delivers the latest tools in assertive communication and personal accountability reflecting today's demanding work climate.
	“Your ability to make Supervision come alive was a real treat, we all felt energized after your presentation." Jeanne Alter Dir of Operations HASC “The seminar was undertaken in such a professional manner, at the same time generating an abundance of energy, interest and humor. Very impressive!” Mel Clark Manager Barclaycard		In Assertive Communication Skills, You will learn: Ø A dozen "Grade A" listening skills. Ø How to build successful relationships based on shared values. Ø How to avoid personal attacks, aggressive language and other emotional pitfalls. Ø How your body language betrays you. Ø Why your emotions are not necessarily indicators of truth. Ø How to feel comfortable and confident when dealing with difficult people. Ø Your communication style and how to adapt to the situation. Ø How to recognize and neutralize passive-aggressive behavior. Ø How to evaluate your effectiveness without de-moralizing yourself. Ø How expectation and vision determine outcomes and paychecks. Ø Why peer feedback must be embraced, not feared. Ø How to stand out as a motivator and educator. In this dynamic one-day workshop, Joe will teach you how to improve communication and co-operation in the workplace, guaranteed.
	Contact Us “Not only are you a dynamic, motivational speaker, but you have the a rare talent of tailoring your programs in a way that makes employees feel like you work here...” Laura DiIoia HR University at Buffalo		Guarantee At joegenduso.com we do not take the commitment of time and resources lightly. Our guarantee speaks for itself. If for any reason you are not completely satisfied with your seminar experience we will gladly refund your investment in full. Personal Coaching IN-HOUSE Programs Just imagine how much more efficient your workplace would be if your entire team had access to the ideas and strategies being offered in this program. Over 100 companies have brought Joe into their organizations to close performance gaps and achieve new levels of performance excellence. To view a client list and read testimonial letters click on CLIENTS. To inquire about bringing Joe in for a tailored program reach us at CONTACT US.
	Assertive Communication Skills
	JoeGenduso has enjoyed a professional relationship with the following organizations… Hofstra University North Fork Bank CMP Media ADP Johnson & Johnson New York Times Kraft Foods US Navy Nikon American Standard Northeast Utilities NYC Dept of Health Griffin Hospital Long Beach Schools Deloitte & Touche Columbia University Computer Learning Center USP&G Long Island Assoc. Group 1 Software Omni Point Novartis KAPL		Unmatched Quality If you have ever attended a Business Seminar or Conference then you know how vital the individual leading the presentation is. Have you ever looked forward to a day of learning only to be disappointed with a seminar leader who lacked the motivation and enthusiasm you were looking for in a facilitator? When you attend any of our programs you don't get any random seminar leader, you get our founder. JoeGenduso established this company knowing that the quality of the presentation is paramount. Learning Materials All programs include a convenient summary of the seminar. The handout provided will give you a place to take notes as well as a way to review your seminar experience. Tax Deduction If the purpose of attending any seminar is to help you maintain or develop skills pertaining to your employment or business, expenses related to that experience may be tax deductible. Consult your tax advisor.
			Assertive Communication Skills A Fun One-Day Workshop for Professionals If you would you like to… become a consultant to your own organization, invite confrontation before it escalates into conflict, use 5 steps of assertiveness to say "NO", keep yourself motivated when frustration rears its ugly head, maintain emotional integrity when negotiating compromise, become more proficient in giving feedback and criticism, embrace feedback and constructive criticism from others, earn more recognition within your organization, become a more confident and accomplished professional, enjoy the job, everyday, then "Assertive Communication Skills" is for you.
			joegenduso.com

	Contact Us


	“As a motivational speaker Joe created enthusiasm and inspiration for my staff." Sharren Redlein Mgr. North Fork Bank		ABOUT CLIENTS SEMINARS AUDIO TAPES TESTIMONIALS CONTACT HOME